Lisa Leonard Designs
Lisa Leonard Designs Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lisa Leonard Designs has 2.0 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Lisa Leonard Designs to a friend or colleague.
- Rating Distribution
Pros: Beautiful items, Fantastic jewelry & nativity scene & other offers, Lovely jewelry.
Cons: Horrible customer service, Lack of communication, Loss of concern for customer needs.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lisa Leonard Designs has 2.0 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Lisa Leonard Designs to a friend or colleague.
- Rating Distribution
Pros: Beautiful items, Fantastic jewelry & nativity scene & other offers, Lovely jewelry.
Cons: Horrible customer service, Lack of communication, Loss of concern for customer needs.Recent recommendations regarding this business are as follows: "Do not spend your money here.", "I wouldn’t do business with this company. They owe me $160 for the items I returned over two months ago.", "Pitiful customer service.", "DON’t Waste your money.", "DON NOT ORDER".
Most users ask Lisa Leonard Designs for the refund as a solution to their issues.
Consumers are not pleased with Website and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Lisa Leonard Designs Reviews
"Return"
Lisa Leonard designs has been impossible to get a hold of. I tried emailing twice with no response. I just received my order and its way too big. And I cant...
Wichita, Kansas
Return
Lisa Leonard designs has been impossible to get a hold of. I tried emailing twice with no response.
I just received my order and its way too big. And I cant figure out how they want me to return it because they have a return policy.
User's recommendation: Think twice before buying anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible craftsmanship and won't fix it
It took 4 months to receive my ring. I had it a month and the stone fell out.
It took them 2 months to replace it, and the stone fell out less than 2 months later. Now they are saying they won't remake it.
Both rings came from out of the country, which has not been the case with my other orders. Do not purchase from this company.
Preferred solution: A replacement that doesn't fall apart.
User's recommendation: Do not spend your money here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Status
Lack of response to my refund request. I ordered three necklaces for Christmas and was unhappy with the quality.
I first contacted LLD on December 24 to ask how to return for a refund. After multiple emails back and forth with customer service agent Gerald Lime, I finally received my return label on January 16. Fearing I would lose my 30-day window, I paid for shipping and return via USPS on January 3, with confirmation of delivery on January 8. I've sent multiple emails since inquiring about my refund with no response.
The lack of customer service is frustrating; there is no phone number to call or live agent to chat with. You send an email and hope you will get a response back.
- Sentimental pieces
- Unethical business practices
- Poor customer service
- No phone number or live agent to chat with
Preferred solution: Full refund
User's recommendation: I wouldn’t do business with this company. They owe me $160 for the items I returned over two months ago.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
Submitted in previous. Awful customer service.
Poor quality merchandise.
See previous review. Dont buy.
Bought two rings whose stones promptly fell out. No response to photos sent showing the two rings minus their stones fell
- No no no quality or customer service
Preferred solution: Full refund
User's recommendation: Pitiful customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStatus of order
I ordered a few weeks ago, and the only status I have is confirmed, though the money has been taken out of my account. The item isn't inexpensive and is a gift. I'd really like to know if it is actually going into production.
- Beautiful items
- Horrible customer service
Preferred solution: I NEED a status update beyond " confirmed" this is a very special gift
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Natick, Massachusetts
I can't get any status report other than confirmed and it's been a few weeks AND the money has come out of my account!!
The company needs to understand that quite often the orders are gifts for special occasions and need to keep the buyer better informed if the status
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, Missouri
Crazy
Exceeding frustrated. Couldn’t speak to a person.
Don’t buy the starburst ring it’s beautiful, but I’ve had the stone fall out of two of them. They have contacted me once let’s see if they come up with anything.
Yeah. You want to know about my satisfaction with Lisa Leonard.
I have spent more than a little money and cant even reach a person to talk to. I will not be ordering again. I ordered a ring that prompted lost its stone. I complained and ordered another at full price.
Guess what. The stone in the second ring fell out. What a fool I was. Got no response to the photo of the stoneless rings.
I like the jewelry designs, but will not order again.
Shame on you for what is supposed to be customer service. I wii bash you at ecery opportunity.
DONT WASTE YOUR MONEY!
User's recommendation: DON’t Waste your money.
Carrollton, Georgia
Return not refunded and nobody will respond to email
If I could give no stars I would. This company is horrible.
They do not respond to emails have not received refund.
The quality is very cheap. Bracelet broke within 2 hours and the rings I ordered or really cheap looking
User's recommendation: DON NOT ORDER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eagles Mere, Pennsylvania
Estimate of completion and delivery
I am not a pissed customer, just wondering when my silver rings with my grandchildrens name and birthstones will be completed and delivered (estimate)
Sindi.Goldman2017@***.com
215-805-****
Athens, Georgia
No response to numerous emails for return instruction
I ordered earrings and got on Feb 3. One is not clamping securely.
Numerous emails asking for return instruction. Yet no response
User's recommendation: Not shopping there site
Athens, Georgia
I have sent email asking for instruction to return my order(one eating defected) so far not heard back
I have emailed you several times to get instruction how to return my earings( one defected,not clamping securely) still no response
User's recommendation: Respond to emails
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive my order
I placed an order 21 days ago and sent emails, but received no response. I would like to know why I have not received my order or gotten a response.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCommunication with a person
There is no customer service any longer. When I called to speak with a representative m, I got a canned response that after October 2024 Lisa Leonard would no longer be receiving phone calls-with a cheerful good bye!!!
That is customer service!!!!???Then I received an email from Inc Brandon from Lisa Leonard. Doubt it was a real person & the information was not even a little bit helpfulI doubt I will ever visit Lisa Leonard site for gifts ever again!!!!
I tried to call to find out the duration of the discount being offered. I found that your new policy no longer allows for phone calls.
No customer service! That is horrible. Anytime I had a question, there was always a kind person to help me. I'm disappointed in your company policy as well as the increase in emails from your company!
It seems you have become corporate-minded instead of the kind people you were in the past. No more small, intimate company as in the past.
- Fantastic jewelry & nativity scene & other offers
- Loss of concern for customer needs
Preferred solution: Price reduction
User's recommendation: If you’ve heard that this is a beautifully run, small, loving company be advised that it has become a corporation & all the negativity that carries!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn issue
There's no one to call. Every time I email them for a return label, it keeps sending me a standard answer of thanking me for my order.
I have never had so many problems returning an item. I'm very upset and can't seem to get this handled, now for 2 weeks.
Preferred solution: Full refund
Atlanta, Georgia
SCAMMED
Spent quite a bit of money and only received part of my order. Their customer service is auto response. DO NOT ORDER ANYTHING FROM THIS COMPANY UNLESS YOUR PLAN IS TO GIVE THEM MONEY WITHOUT A RETURN ON SERVICE.
User's recommendation: DO NOT CONDUCT BUSINESS WITH THIS PERSON.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Status of my order
Company fixed the issue and I have been provided with apology. Received an email after I went online with your company that my order was being shipped.
The order did indeed arrive. I am glad because their product is lovely.
Order #900167**** was placed on June 21st. I have had no communication from you since my order was confirmed.
I've left several voicemails with no response.
Help please. I have ordered from Lisa Leonard in the past and didn't experience this situation.
- Lovely jewelry
- No communication
Preferred solution: A response to my request for delivery information
User's recommendation: Lisa Leonard is very difficult to communicate with. If you want answer via online chat you are directed to fill out an application and use a credit card to pay for a refundable charge!
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My issue with this company is exactly like yours! I’ve sent numerous emails, tried calling and no response from them.
I returned defective earrings I received for a Christmas present.
I ended up buying my granddaughter another gift since I received it late and one earring was defective The box was returned to UPS and picked up by me, and never opened by Lisa Leonard. It’s been over 3 months and to say I’m not happy is an understatement!
I did receive a shipping label from the company. I returned the earrings and my unopened package was sent back to UPS approximately 3 weeks later! I just was my $182 returned
I wish you luck!! I just finally got my refund last Thursday.
I went to Facebook and commented on several recent posts asking who or How I could get a refund and resolution to my concern. I then received a message in Messenger from LLD.
It still took a couple Of weeks after submitting my documents again but it is now resolved. You might consider this approach.